Front Range Stone
Countertop Fabricator Case Study
Intro
How Front Range Stone Added Efficiency with Moraware Integrations
BUSINESS CHALLENGE
With such diverse projects, Front Range Stone works hard to make sure everything runs smoothly.
SOLUTION
Based on a professional recommendation from Precision Countertops, Front Range Stone implemented Icon-X to integrate with Home Depot to keep customers better informed. Front Range Stone was pleased that each job entered by Home Depot flowed automatically into Moraware.
It made good business sense to then implement MIRS (barcode inventory system) and JMAIL (automatic texts and emails to customers) to so that both business process and customer service was covered. Customers were informed on every step of the project based on events tracked by Moraware.
BENEFITS
Although Front Range Stone experienced process improvement after implementing Moraware alone, they saw even more after adding on the DataBridge tools.
“They have created simple processes to track and input important information within Moraware.” In addition, company president Brad Pearce appreciates the support DataBridge provides, both pre-sale, during implementation, and ongoing. “Databridge has always been very responsive and delivered in a timely manner- on time and on budget. They continue to be responsive to needs and questions post-sale.” Pearce affirmed.
Testimonial
“DataBridge offers great solutions to support areas of Moraware that seem to be missing. We have a better connection with our customers through JMAIL, and an improved process with Home Depot.”
Brad Pearce, President of Front Range Stone